Refund and Returns Policy
Refund Policy
1. Introduction
At Rawat groceries, we aim to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a fair and transparent refund policy.
2. Eligibility for Refunds
-
Refunds are applicable only for products purchased directly from Rawat groceries
-
Perishable items (e.g., fruits, vegetables, dairy, and meat) are non-refundable unless they are found to be defective or expired at the time of purchase.
-
Non-perishable items must be returned in their original packaging, unused, and in resalable condition within [X] days of purchase.
-
Proof of purchase (receipt or invoice) is required for all refund requests.
3. Refund Process
-
Customers can request a refund by visiting our store or contacting our customer service at [Rawat groceries
-
[PHONE :
EMAIL : mukeshrk2090@gmail.com].
-
Once the request is approved, refunds will be processed through the original payment method within [X] business days.
-
If the original payment method is unavailable, store credit may be issued as an alternative.
4. Non-Refundable Items
-
Perishable goods unless damaged or expired.
-
Opened or used personal care and hygiene products.
-
Items purchased on clearance or marked as “final sale.”
5. Exchange Policy
-
Instead of a refund, customers may opt for an exchange of the same product if available.
-
Exchanges must meet the same eligibility criteria as refunds.
6. Damaged or Incorrect Products
-
If you receive a damaged or incorrect product, please notify us within [X] days of purchase.
-
We will provide a replacement or refund after verifying the claim.
7. Changes to Refund Policy
-
Rawat groceries reserves the right to update this refund policy at any time.
-
Continued use of our services after policy updates implies acceptance of the revised terms.
